Privacy Policy

Who We Are

Sharp Hedges Tree & Garden Services (“we”, “us”, “our”) is responsible for the personal information collected through this website. We are the “controller” under UK data protection law.

What Information We Collect

Information you give us
When you contact us (for example by form, phone or email), we may collect:

• Name

• Phone number

• Email address

• Address or job location (if you provide it)

• Details you include in your message or enquiry

• Photos you send us (if you choose to)

Information collected automatically
When you browse the website, we may collect:

• IP address

• Device and browser details

• Pages you visit and how you interact with the site

• Approximate location (based on IP)

• The site or advert that referred you to us (for example a Google search or Google Ads)

How We Use Your Information

We use your information to:

• Respond to enquiries and provide quotes

• Arrange site visits and carry out work

• Contact you about your enquiry, booking, or changes needed to complete the job

• Keep business records and handle any issues or disputes

• Improve the website and understand what services people are looking for

• Measure the performance of our advertising (see “Cookies and Tracking”)

Lawful Bases For Using Your Information

We rely on the following lawful bases under the UK GDPR:

• Legitimate interests: running our business, responding to enquiries, improving our website and services, and preventing fraud/abuse

• Contract: where you ask us to quote, book, or carry out work

• Legal obligation: where we must keep records for legal/tax reasons

• Consent: where required for non-essential cookies and advertising/measurement tags

Cookies and Tracking (Google Tag Manager + Google Ads)

We use Google Tag Manager to manage website tags, and Google Ads conversion tracking to understand whether our advertising results in actions on our website (for example, submitting a contact form, clicking to call, or other interactions we choose to measure).

These tools may use cookies or similar technologies and may collect information such as your IP address, device/browser details, pages visited, and interactions with the site.

Where required, non-essential cookies and advertising/measurement tags will only run after you give consent through our cookie banner. If you are shown cookie options, you can change your choices using the banner settings (where available).

Who We Share Information With

We only share personal information when needed to run the website or measure performance. This may include:

• Hostinger (website hosting and site tools)

• Google (Google Tag Manager and Google Ads measurement)

We do not sell your personal information.

International Transfers

Some providers we use (including Google) may process data outside the UK. Where this happens, appropriate safeguards are used (such as approved contractual protections) to protect your information.

How Long We Keep Information

We keep personal information only as long as needed for:

• Handling your enquiry and any follow-up

• Managing bookings and providing our services

• Business records and resolving issues

• Legal/tax requirements where applicable

Your Rights

You have rights over your personal information, including:

• The right to be informed about how your data is used

• The right of access

• The right to rectification

• The right to erasure (in certain cases)

• The right to restrict processing (in certain cases)

• The right to data portability (in certain cases)

• The right to object (in certain cases)

You also have the right to complain to the UK data protection regulator: the Information Commissioner’s Office (ICO).

Contact

If you want to ask questions about this policy or exercise your rights, contact us at:
Info@sharphedges.co.uk

Updates To This Policy

We may update this policy occasionally to reflect changes to the website, tracking, or legal requirements. The latest version will always be posted on this page.