Terms & conditions.

1. About these terms

Contacting Sharp Hedges Tree & Garden Services (“we”, “us”, “our”) for information or a quote does not create a booking or contract. These terms apply once we and you agree the scope, price and booking for the work.

2. Quotes and agreed work

Quotes are based on what we can see when quoting and what you tell us. They are valid for 28 days from the date issued, unless we state otherwise.

Quotes cover the agreed scope only. Anything not clearly included is not included. If the scope changes — such as extra height or length, waste, access issues, hidden obstacles or additional tasks — we’ll agree a revised price before continuing.

3. Access, parking and site conditions

Please provide safe, reasonable access to the work area, including:

• Clear gates and paths, with permission to access relevant areas.
• Suitable parking and space to load and unload as close as reasonably possible.
• Pets secured away from the work area.
• Fragile items such as pots, ornaments, lights and furniture moved out of the way.

The work area must be free from dog mess. If agreed access is unavailable, the site is unsafe or unhygienic, or required permission is missing, we may need to reschedule. Any charge will be limited to actual, direct loss this causes that we cannot reasonably avoid, as explained in section 8. Your statutory cancellation rights remain unaffected.

4. Green-waste removal

Where agreed, green waste is removed from site as part of the job.

5. Trees, boundaries and permissions

You confirm that you own the trees or hedges to be worked on, or have the landowner’s permission. You are responsible for confirming boundaries and any relevant neighbour permissions.

Protected trees, including those with a Tree Preservation Order, and trees in Conservation Areas may need permission before work can start. We can advise, but you are responsible for ensuring permissions are in place unless we explicitly agree in writing to handle the application.

6. Unexpected issues

Work can reveal hidden rot, cavities, unstable ground, fencing, wires, buried items, wasp nests or other obstacles. If an issue changes the job, we’ll stop and agree the safest, most practical next step with you. This may change the price or schedule.

7. Weather and scheduling

Start dates and times are estimates. Weather, emergencies or overruns on earlier jobs can affect them. We do not work in unsafe conditions such as high winds, storms or icy access. If weather causes a delay, we’ll rearrange as soon as practical.

8. Cancellations and rescheduling

Tell us as early as possible if you need to cancel or change a booking. If your cancellation or the access, safety or permission issues in section 3 cause us a loss, any charge will be limited to actual, direct costs or losses that we cannot reasonably avoid. We’ll explain how any charge is calculated, taking account of costs saved and replacement work.

Your statutory cancellation rights remain unaffected. If you expressly ask us to start during a statutory cancellation period and then cancel, payment may be due for work actually provided, in proportion to the agreed price and only where the law permits.

9. Deposits, if required

We do not usually take deposits. We may request one for certain jobs, such as larger or multi-day work, or to reserve a specific date.

• A deposit reserves your booking or date and is credited against the final balance.
• If you cancel, any amount retained will be limited to direct costs or losses that we cannot reasonably avoid, subject to your statutory rights. We’ll explain any deduction and refund the remainder.
• If we cancel and cannot agree a replacement date within a reasonable time, we will refund your deposit.

10. Payment

Payment is due immediately on completion, unless different terms have been agreed in writing beforehand.

11. Damage, liability and insurance

We take care and work professionally. Tree and garden work has inherent risks, particularly around older fences, brittle paving, hidden services, weak structures and fragile items. Please highlight anything fragile and any known underground services before work starts.

If we cause damage through negligence, we will put it right or agree a reasonable remedy.

12. Photographs

We may take before-and-after photos for quoting records and quality control. We will not publish identifiable customer details. If we want to use images for marketing and your property is clearly identifiable, we will ask.

13. Website use and content

Website content is for general information and may change without notice. We do not guarantee that the website will always be available or error-free.

14. Consumer rights

Nothing in these terms affects your statutory rights under UK law.

15. Questions

Contact info@sharphedges.co.uk with questions about these terms. Our privacy policy explains how we handle personal information.